How to Issue a Return
Our return policy lasts exactly 30 days. If 30 days have passed since your purchase, we can’t provide an exchange or refund.
In order to use your right to return the goods, your item must be unused and in the exactly same condition when you have received it. In addition, it must be in its original packaging. You will need to follow the procedure as listed below for us to validate the reason for the return.
- Please don’t contact or return your purchase back to the manufacturer unless instructed by FOL.sale. Doing so will void your 30 guarantee day and your refund will be void.
- Send an email to [email protected] stating the reason/s in detail with evidence and photos to support your claim.
- You must provide a receipt or other proof of purchase with the order number in your email.
- If you have a valid and approved reason, you will need to fill up an RAF form that will be emailed to you. Please return the form fully filled in to [email protected]
- We will then submit your form to the manufacturer for further investigation.
- When the manufacturer has approved your reasons and evidence, we will then email you to return the product back to them. Shipping fees will be at your cost.
- In case you are shipping an item worth more than $50, it is highly recommended to use a trackable shipping service or acquiring shipping insurance. We cannot guarantee that we will receive your returned item.
- Once we receive and inspect your return, we will inform you via email that your returned item is received. In addition, we will notify you whether your refund is approved or rejected.
As these health products have gone through stringent checks and quality control, we cannot and will not be able to use any returned products or to resell them. If you do not follow the above steps to make a valid return on your purchase, we have the right to refuse any refund to allow you to ship back the products.
On the other hand, any item that is returned 30 or more days after delivery and any damaged item or item that has missing parts not due to our error or item that is not in its original condition will not be accepted.
Refunds (if applicable)
Once we receive and inspect your return, we will inform you via email that your returned item is received. In addition, we will notify you whether your refund is approved or rejected.
In case you are approved, then your refund will be processed immediately and you should get the credit on your credit card or other method of payment within a certain period of time.
Late or missing refunds (in cases where they are applicable)
In case you have not received a refund, please be sure to check your bank account one more time.
After that, contact your credit card issuer because it may take a certain period of time before the refund is officially posted.
Next, contact your bank. They too need some processing time before your refund becomes available.
In case you’ve finished all these steps and you still don’t see the refund, contact us at [email protected]
Exchanges (if applicable)
We replace items only in cases when they are damaged or defective. In case you want to exchange it for the same item, please send us an email at [email protected] and we will send you the exact address where you should return the item.
It is your responsibility to pay for your own shipping costs when you return the item. Shipping costs are non-refundable in any case. If you get a refund, the cost of return shipping will be taken off from the refund. Depending on your location, the time needed for your exchanged product to arrive, may vary.
In case you are shipping an item worth more than $50, it is highly recommended to use a trackable shipping service or acquiring shipping insurance. We cannot guarantee that we will receive your returned item.
FOL.sale reserves the right to terminate or amend this Agreement without advance notice in the event a customer abuses the refund / return policy.